Shipping policy

Shipping Policy

Last updated: June 29, 2026

Thank you for shopping with Wave Goods. This Shipping Policy explains how and when your order will be processed and delivered. By placing an order with us, you agree to the terms below.

Order Processing Time

Orders are processed within 2–5 business days (Monday–Friday, excluding holidays) after payment is confirmed. This is the time our fulfillment partner needs to verify, pack, and dispatch your order.
Orders placed on weekends or holidays are processed the next business day.
You will receive a confirmation email when your order is placed, and a second email with tracking information once it ships.
Some items ship from different warehouses, so you may receive items in separate packages at different times.

Shipping Times & Rates (United States)

Most items ship from our overseas fulfillment partner; select items ship from a U.S. warehouse and arrive faster. Estimated delivery time after processing is shown below.

Method	Estimated Delivery (after processing)	Cost
Standard Shipping	7–15 business days	FREE
Express Shipping	5–8 business days	$15.00

Including processing time, most U.S. orders arrive within approximately 9–20 business days from the order date. Items stocked in a U.S. warehouse may arrive sooner.

Delivery estimates are not guaranteed and may vary due to customs, carrier delays, weather, high-volume periods, or other factors outside our control.

International Shipping

We currently ship to select countries outside the United States. International shipping rates are calculated at checkout based on destination, carrier (USPS or DHL Express), and package weight.

Delivery time: typically 7–20 business days, depending on destination and customs processing.
Customs, duties, and taxes: The recipient is responsible for any import duties, taxes, or customs fees charged by the destination country. These are not included in your order total and are not refundable.
Delays caused by customs are outside our control.

Order Tracking

Once your order ships, you'll receive a tracking number by email. Please allow up to 48 hours for tracking information to update after you receive it.

Address Accuracy

Please double-check your shipping address at checkout. Wave Goods is not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If an order is returned to us due to an incorrect address, you may be responsible for reshipment costs.

Lost, Stolen, or Delayed Packages

If your tracking shows "delivered" but you cannot locate your package, please check with neighbors and your local carrier first.
For lost or stolen packages, contact us at info@waveassetmanagement.com and we'll help you open an investigation with the carrier.
We are not liable for packages once they are marked as delivered by the carrier, but we will do our best to assist.

Damaged or Incorrect Items

If your order arrives damaged or you received the wrong item, please contact us at info@waveassetmanagement.com within 7 days of delivery with your order number and photos. See our Return & Refund Policy for next steps.

Order Changes & Cancellations

If you need to change or cancel an order, contact us within 24 hours of placing it at info@waveassetmanagement.com. Once an order has entered processing, we may be unable to make changes.